FAQ

Question 1

What to do when we received goods from Alibaba without customs clearance? For example on DDP terms

Accepted Answer

In this situation, first wait until the goods arrive in Poland. Then contact a customs agency to complete customs clearance. Even if the goods have already arrived, clearance and release into free circulation are still possible. It is best to ask the customs agency directly.

Question 2

How long can a customs inspection take in Poland?

Accepted Answer

If goods are selected for a customs inspection, expect a hold of about 1–2 weeks. This is not a rule — in some cases it can take longer. It depends on what customs officers want to check. Simple products are usually faster; substances and similar goods may take longer.

Question 3

Delay in sea transport — what can be done?

Accepted Answer

In sea transport, sailings are sometimes shifted by 1–2 weeks. Unfortunately there is little we can do — carriers decide when a vessel sails. Ships carry tens of thousands of containers, so a single complaint about delay will not change much. Ask your logistics partner which carriers most often arrive on time. A slightly more expensive option with another carrier may save time. Delay insurance is generally not available on the market. In an industry where delays are common, such cover is hard to underwrite.

Question 4

The supplier offers shipping on DAP — what does that mean?

Accepted Answer

Under DAP for sea, rail or air, the shipment goes to the agreed place of destination — specify it as precisely as possible. Usually that is a port, rail terminal or airport. You can also arrange delivery to your address, but clarify this with the shipper. Under DAP the importer must handle customs clearance. We will cover how to do this soon in a blog article. Clearance requires paying 23% VAT and duty depending on the product.